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Support teams classifying inbound tickets

The ticket-triage stack

Zapier is the clock, Cohere classifies, Mistral drafts, ClickUp holds the SLA. Not a RAG chatbot and not a meeting transcript.

Who owns what

  1. Zapier

    The ingest — portal webhook to APIs. Not the category and not the board.

    Try Zapier (opens in a new tab)

  2. Cohere

    The label — intent, language, urgency. Not the customer-facing reply.

    Try Cohere (opens in a new tab)

  3. Mistral AI

    The draft reply from docs. Not routing and not the SLA clock.

    Try Mistral AI (opens in a new tab)

  4. ClickUp

    The ticket — assignee, timer, the draft in the description. Not classification.

    Try ClickUp (opens in a new tab)

How to use this stack

  1. Zapier catches the portal webhook. One orchestrator — not n8n on the same flow.
  2. Cohere Classify first. Do not ask Mistral to invent the category.
  3. Mistral drafts against the knowledge base. ClickUp gets tags, priority, the draft.
  4. A human sends. This is not the polyglot RAG concierge (that answers live). Not meeting-to-backlog (that starts with a recording).